My entire career has revolved around customer service in one way or another. In the beginning stages I was a receptionist and administrative assistant. Much as I hate to admit it, at 19 years old I did not know what was meant by customer service; nor did I care. All I was interested in was the weekly paycheck. That was in 1980; my understanding of “customer service” began then and is still evolving today.
Over the years the words “customer service” have become meaningless buzz words in our language. Everyone professes to have the best service and utilize it, but, if your experiences are anything like mine, there are some people that are less than truthful to themselves and to their customers. In today’s society of multiple retailers, manufacturers, professionals, service organizations, and others, all offering the same commodities and services, it is essential to know what customer service is and apply it in your business effectively.
Some of our best learning comes from experience. If you have calculated correctly you will have determined I have approximately 27 years of experience behind me. Some were good and others not so good, but I did learn from them either way. Here is some of what I have compiled over the years:
The Golden Rule—Do unto others as you would have them do unto you. Everyone has heard this at one time in their life or another, but it applies in every walk of life.
Follow through on commitment and give more than expected--Never commit to more than you can achieve, and always give more than is expected. I recently ate at a new sushi restaurant in Oakleaf, and, after we placed our order, they gave us samples of other Maki rolls. They made a repeat customer out of me. I have been back twice!
Givers Gain--If you have ever visited a networking group called BNI you have heard this before. I do not belong to this group, but do believe if you give then you will receive twice over. Whether it is in donations, sponsorships, or free services, you will be remembered for your willingness to help.
Honesty and Integrity in every interaction---It makes no difference if you are a salesman for a big corporation, a homeless person, a business owner, or a business advisor; no one but you controls these character traits in your life. Everyone wants to interact with someone they know to be truthful and dependable with their services, whether in business or in personal life.
As I stated earlier, this is a continual skill-building learning process. Everyday I learn of a new way to enhance my clients experience. Whether it be with new technology or a new technique I learned to show them I care. Be creative and dazzle your customers. You will have built a relationship for a lifetime!