Are you a stickler about receiving top notch customer service? Do you
routinely "come through" as a provider of exemplary services to your
customers? Chances are you have been greatly disappointed at one time
or another regarding the service you received from a salesperson, an
internet hosting company, a hair colorist, or any one of thousands of
different service providers. Frankly, customer service in many areas --
retail, for one -- isn't what it used to be. However, where there is
poor customer service there is also a great opportunity. Read on and I
will explain.
Let's say you are in a field that routinely provides so-so service to
customers. It could be that customer expectations are low and no one
expects top notch service. Maybe most customers are simply "price
sensitive" and could care less about how fast or how well you deliver.
However, you can bet that there are a percentage of customers out there
who appreciate service that goes above and beyond the industry
standard. These same customers typically will pay a little extra for
service that really serves them. If you can tap into this customer
base, you can create a niche, raise your prices, and make more money in
the long run.
Depending on your industry, you could command a price premium of 10-25%
over the average provider. That may not sound like a lot, but it could
spell the difference between eating hamburger or eating steak. I don't
know about you, but I would prefer eating steak!
Naturally, providing a high level of customer service means you will
have to break a sweat. You may have to happily redo [its all in the
attitude, baby!] or improve on an existing project in order to satisfy
a good paying customer. This is what sets you apart from the pack.
If you are satisfied with the "status quo" then that's okay too. Just
don't expect to have customers beat down your doors for work. At least
the better customers will not!